Shipping Policy

At Rise Cashew Factory, we pack and dispatch your cashews with care from our facility in Mendholi, Kolhapur. Here's everything you need to know about how we get fresh cashews to your doorstep.

Shipping Coverage

We currently ship across India to serviceable PIN codes via trusted courier partners.

  • Metro Cities: Mumbai, Delhi, Bangalore, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad (and other major cities)
  • Tier 2 & 3 Cities: Most districts and towns across India
  • Remote Areas: Delivery possible subject to courier serviceability—check at checkout

Note: We do not currently ship internationally. For bulk export inquiries, please contact us directly.

Order Processing Time

We pack your cashews fresh to order:

  • Processing time: 1-2 business days (Monday to Saturday)
  • Orders placed on Sundays and public holidays will be processed the next working day
  • Orders placed before 2 PM on weekdays are prioritized for same-day processing

You will receive a shipping confirmation email with tracking details once your order is dispatched.

Delivery Timeline

Once dispatched from our Kolhapur facility, estimated delivery times are:

Location Type Estimated Delivery
Metro Cities 3-5 business days
Tier 2 Cities 4-6 business days
Tier 3 Cities & Towns 5-7 business days
Remote/Rural Areas 7-10 business days

These are approximate timelines. Actual delivery may vary due to courier delays, weather conditions, or local circumstances beyond our control.

Shipping Charges

Standard Shipping

  • Shipping charges are calculated based on order value, weight, and delivery location
  • Final shipping cost will be displayed at checkout before payment
  • We use trusted courier partners to ensure safe and timely delivery

Express Shipping

Need it faster? We offer expedited shipping to select metro cities at an additional charge. Contact us at +91 98703 30178 to check availability for your PIN code.

Packaging

We pack every order with care to preserve freshness and prevent damage:

  • Food-grade, airtight pouches/jars to lock in freshness
  • Secure outer packaging with cushioning to protect during transit
  • Tamper-proof seals to ensure product integrity
  • Minimal, eco-conscious materials wherever possible

Delivery Issues

Delayed Delivery

If your order is delayed beyond the estimated timeline:

  • Check the tracking status on the courier website first
  • Contact us with your order number—we'll coordinate with the courier partner
  • We'll work to resolve delivery issues promptly

Incorrect Address

  • Double-check your delivery address before placing the order
  • If you notice an error before dispatch, contact us immediately to update it
  • Address changes after dispatch may not be possible and could result in return-to-origin (RTO)
  • RTO due to incorrect address provided by customer may incur re-shipping charges

Failed Delivery Attempts

If the courier is unable to deliver (recipient unavailable, premises locked, etc.):

  • The courier will make 2-3 delivery attempts
  • You'll receive notifications via SMS/call from the courier partner
  • Coordinate directly with the courier for re-delivery or pickup from their local office
  • If undelivered after multiple attempts, the order will be returned to us (RTO)

Refused/RTO Orders

  • If you refuse delivery or the package returns to us, we will contact you to understand the reason
  • Refunds for RTO orders are subject to our Cancellation & Refund Policy
  • Shipping charges are non-refundable for refused deliveries or RTO due to customer unavailability/incorrect address

Damaged or Tampered Packages

If your package arrives damaged, tampered, or unsealed:

  • Do not accept delivery if the outer packaging is visibly damaged
  • If already accepted, photograph the damage immediately and contact us within 24 hours
  • We will arrange a replacement or refund at no extra cost (subject to verification)

Bulk & Corporate Orders

For bulk orders, corporate gifting, or custom packaging:

  • Contact us at +91 98703 30178 or email us
  • We offer special pricing and flexible delivery options for large quantities
  • Processing and delivery timelines may vary for bulk orders

Festivals & Peak Seasons

During festivals (Diwali, Raksha Bandhan, etc.) and peak shopping seasons:

  • Delivery timelines may extend by 2-4 additional days due to high courier volumes
  • We recommend placing orders early to ensure timely delivery
  • We will clearly communicate any expected delays on our website and via order confirmations

Contact Us

For any shipping-related queries, delivery issues, or address updates:

Rise Cashew Factory
Mendholi, Tal - Ajara, Dist - Kolhapur
Maharashtra - 416505
Phone: +91 98703 30178
Email: info@risecashewfactory.com
Customer Support Hours: Mon-Sat, 10 AM - 6 PM IST

Note: Rise Cashew Factory partners with reliable third-party courier services. While we ensure proper packaging and timely dispatch, delivery timelines are estimates and may vary due to factors beyond our control. We are not liable for delays caused by courier partners, natural calamities, strikes, or force majeure events.