Privacy Policy

At Rise Cashew Factory, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you shop with us.

Information We Collect

Information You Provide

Contact details: Name, phone number, email address
Delivery information: Shipping address, billing address
Payment information: Processed securely through payment gateways (we do not store card/UPI details)
Order details: Products purchased, order history, preferences

Information Collected Automatically

Device & browser data: IP address, browser type, operating system
Usage data: Pages visited, time spent, clicks (via cookies and analytics)
Location data: General location based on IP (not precise GPS)

How We Use Your Information

We use your data to:

Process and fulfill your orders
Communicate order updates, shipping notifications, and delivery status
Respond to your inquiries and provide customer support
Send promotional offers, new product updates (only if you opt-in)
Improve our website, products, and services
Prevent fraud and ensure secure transactions
Comply with legal obligations and resolve disputes

Information Sharing

We do not sell or rent your personal information to third parties. We may share your data with:

Courier partners: To deliver your orders (name, address, phone number)
Payment gateways: To process payments securely (Razorpay, PayU, etc.)
Service providers: Email services, SMS providers, analytics tools (Google Analytics) that help us operate our business
Legal authorities: If required by law, court order, or government request

All third parties are bound by confidentiality agreements and are permitted to use your data only for the specified purpose.

Cookies & Tracking

Our website uses cookies to enhance your browsing experience:

Essential cookies: Required for website functionality (shopping cart, checkout)
Analytics cookies: Help us understand how visitors use our site (Google Analytics)
Marketing cookies: Used for retargeting ads and promotional campaigns (if applicable)

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Data Security

We implement reasonable security measures to protect your information:

SSL encryption for data transmission
Secure payment gateways (PCI-DSS compliant)
Restricted access to personal data (only authorized personnel)
Regular security audits and updates

However, no method of online transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Your Rights

You have the right to:

Access: Request a copy of the personal data we hold about you
Correction: Update or correct inaccurate information
Deletion: Request deletion of your data (subject to legal/business obligations)
Opt-out: Unsubscribe from marketing emails anytime (click "unsubscribe" in emails)
Withdraw consent: Revoke permissions for data processing where applicable

To exercise your rights, contact us at +91 98703 30178 or email us.

Data Retention

We retain your personal information for as long as:

Your account is active
Needed to provide services or fulfill orders
Required by law (tax, accounting, dispute resolution purposes)

Inactive accounts and data may be deleted after a reasonable period unless legally required to retain.

Third-Party Links

Our website may contain links to third-party websites (payment gateways, social media, courier tracking). We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.

Contact Us

For questions, concerns, or requests related to your privacy and personal data:

Rise Cashew Factory
Mendholi, Tal - Ajara, Dist - Kolhapur
Maharashtra - 416505
Phone: +91 98703 30178
Email: info@risecashewfactory.com
Customer Support Hours: Mon-Sat, 10 AM - 6 PM IST

By using our website and making a purchase, you consent to the collection and use of your information as described in this Privacy Policy.